outsourcing
- Guideline or reference source
- SOP/EMA/0083 Steps involved in outsourcing of services
- Definition
- a long-term, results orientated relationship with an external service provider, which is organisationally and economically independent, for activities traditionally performed within an organisation and which constitutes a complete business process to be undertaken with a degree of management control and risk. Outsourcing is usually undertaken to save money, improve quality and/or free resources for other core activities.
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